SAMSUNG smartphones are sending users' pictures to their contacts without their permission, according to complaints by a number of people posted online.
This problem seems to affect Galaxy S9 and Galaxy Note 8 users.
One user at Reddit said that the entire mobile photo library is not recorded in his messaging app. He found that it happened through his T-Mobile log.
Users report that it is a Samsung Messages issue which is the default messaging app of a Korean company device.
One of the Samsung community forums says that messaging apps become "very buggy" after T-Mobile is updated for rich communication messaging services (RCS).
This new standard facilitates the transmission of video and other media with message protocols between various operators. We aim to replace traditional SMS messages.
"Samsung has reviewed this matter thoroughly these past few days; however, there were no hardware or software issues found to be relevant to this particular case. While there have been no known similar customer reports globally, we will continue to investigate this issue further," a spokesperson told CNBC by email on Tuesday.
Later, Samsung updated a statement saying it was not a problem with software or hardware.
Samsung review this issue as completely as possible. A spokeswoman told CNBC via email on Tuesday.
T-Mobile can not immediately comment. However, the cellular network told other media, "This is not T-Mobile's problem."
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